Our Mission and Vision

Our Vision

The Department of Administrative Reforms and Public Grievances aims to facilitate the pursuit of excellence in governance through promotion of:

• Improvements in Government structures and processes

• Citizen-friendly initiatives including redressal of public grievances

• Documentation, incubation and dissemination of best practices

• Codification and simplification of procedures and

• Networking with various agencies

Our Mission

The mission of Department of Administrative Reforms and Public Grievances is to act as a facilitator, in consultation with Central Ministries/ Departments, States/ UT Administrations, Organisations and individuals, to improve Government functioning through administrative reforms in the spheres of restructuring the Government, process improvement, Organisation and Methods and Grievance handling, and by promoting modernization, Citizen’s Charters, award schemes, e-governance, and best practices.