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BEST PRACTICES

BEST PRACTICES

Best Practice

In lay men’s language a Best Practice is the improvement in efficiency of management systems for the delivery of basic services. These are the examples of actions which could serve as useful models from which others could learn and adopt to their own situations. A common man treats a practice best which provides utmost comfort in his day to day life.

The UN defines that Best Practices are outstanding contributions for improving the living environment. They are defined and considered by the International Committee at large as successful initiatives which

- Have a demonstrable and tangible impact on improving people’s quality of life;

- Are the result of effective partnerships between the public, private and civic sectors of society;

- Are socially, culturally, economically and environmentally sustainable.

Best Practices are promoted and used by the United Nations and the international community as a means of

- Improving public policy based on what works;

- Raising awareness of decision-makers at all levels and of the public of potential solutions to common social, economic and environmental problems.

- Sharing and transferring knowledge, expertise and experience through networking and peer-to-peer learning.

Presentations on Best Practices

Reform of administative systems and procedures and emphasis on service delivery have emerged as the critical areas in public administration today. The expectations of the citizen from the government have increased, to meet which unremitting efforts are required for improvements in the quality and the efficiency of service delivery.

Many states have achieved excellence in various aspects of administration and service delivery. Similar problems have been addressed in different ways by States and it would be useful to gain from the experience of others.

The Department of Administrative Reforms & Public Grievances is organising a series of Presentations on best practices by innovators before a select group of senior officers from Government of India, representatives of State Governments and stakeholders every month in Vigyan Bhavan which is presided over by the Cabinet Secretary. Presentations on the following best practices have so far been made :

1. Bhoomi, Karnataka

2. Gujarat Emergency Earthquake Reconstruction Project, Gujarat

3. Communitization of Public Institutions and Services of Nagaland

4. e-Registration in -

- Maharashtra (SARITA)

- Punjab (PRISM)

- Tamil Nadu (STAR)

5. Gyandoot: Community owned Rural Internet Project in Madhya Pradesh

6. Echaupal – ITC

7. Slum Sanitation in Pune

8. Resettlement and Rehabilitation of the Urban Poor : the Mumbai Urban Transport Project