National Awards on e-Governance 2009


Category:      Excellence in Government Process Re-Engineering


Gold: Public Distribution System-Online, Department of Food, Civil Supplies and Consumer Protection, Raipur Government of Chhattisgarh and NIC

Silver: NIOS Online (Ni-On) Project, National Institute of Open Schooling (NIOS), NOIDA, Ministry of Human Resources Development, Government of India

Silver: Granting of Patents and Trade Marks Process, Indian Patent and Trademark Registry Office and NIC

Bronze: e-Gazette, Controller of Printing & Stationery, Government of Himachal Pradesh, Shimla and NIC

Category:      Exemplary Horizontal Transfer of ICT Based best practice


Gold: e-CITY, Ahmedabad Municipal Corporation, Ahmedabad

Silver: e-Lekha, Controller General of Accounts, New Delhi

Bronze: e-Procurement, Industry & Mines Department, Government of Gujarat, Gandhinagar



Category:      Outstanding Performance in Citizen Centric Service Delivery


Gold: Jaankari - RTI facilitation on phone, Department of Personnel & Administrative Reforms, Government of Bihar, Patna

Bronze: e-Krishi Kiran,  Anand Agricultural University, Anand, Government of Gujarat

Bronze: HIMPOL (Himachal Pradesh Police Web Portal), Police Headquarters, Government of Himachal Pradesh, Shimla & NIC


Category:      Innovative Usage of Technology in e-Governance

Gold: Sujala Watershed Project, Government of Karnataka, Watershed Development Department, Banagalore

Silver: Fire Alert and Messaging System, Madhya Pradesh Forests Department, Government of Madhya Pradesh, Bhopal

Bronze: Management Information System (MIS), Jharkhand Renewable Energy Development Agency (JREDA), Government of Jharkhand, Ranchi.


Category:      Exemplary Usage Of ICT by Public Sector Undertakings

Silver: Automated Metering Project in MP East DISCOM, Jabalpur Division, Department of Energy, Government of Madhya Pradesh

Silver: e-HUDA- Plots and Property Management System, Haryana Urban Development Authority, Government of Haryana

Bronze: Digital OFS (Order for Supplies) and Excise Permit System, Karnataka State Beverages Corporation Limited and NIC, Government of Karnataka, Bangalore


Category:      Best Government Website


Silver: Indian National Centre for Ocean Information Services (INCoIS), Hyderabad, Ministry of Earth Sciences, Government of India

Silver:, National Panchayat Portal (NPP), Ministry of Panchayati Raj, New Delhi, Government of India

Bronze: , Nagpur Municipal Corporation, Maharashtra


Category:     Special Sectoral Award - Focus Sector - Health


Gold: Tele-ophthalmology Project - Vision Centre, Department of Health, Agartala, Government of Tripura

Silver: Drug Logistics Information and Management System (DLIMS), Central Medical Stores Organisation, Health & Family Welfare Department, Government of Gujarat

Bronze: Hospital Management Information System (HMIS), Health & Family Welfare Department, Gandhinagar, Government of Gujarat




Public Distribution System-Online

Department of Food, Civil Supplies and Consumer Protection, Raipur Government of Chhattisgarh and NIC


PDS-Online brought transparency and a major change in the allotment of food grain quantities to FPS and their timely and genuine distribution. Before PDS-Online, food grain allocation to FPS was done by district food controllers manually often without considering the number of ration cards allotted to a particular shop, and there was a possibility of getting higher allotment to any particular shop which could be sold in the open market by the FPS owner. PDS was also defamed for diversion of PDS commodities during their transportation from distribution centres to FPSs. There was also the problem of fake ration cards being used for sale of PDS commodities to people who were not entitled for it. The PDS-Online system has eliminated all these malpractices in the process by first and foremost creating a database of 37 lakh beneficiary details (ration card database) and using this to calculate the allotment of PDS commodities to FPSs for all the 10427 FPS from the state directorate. Public Distribution System (PDS) involves distribution of food and other controlled commodities from district food controllers to Fair Price Shops (FPS), and through these shops to poor people having Ration Cards at government controlled prices. In Chhattisgarh 37 lakhs poor families (70% of the total families of Chhattisgarh) are benefited through the PDS. PDS-Online system has also empowered citizens by giving them opportunity to participate in the monitoring of PDS by registering on the PDS web site. A call center with a toll free number has also been started for handling citizens' complaints. During 2008, 2502 complaints from citizens were handled out of which 719 complaints were found true and appropriate actions were taken.


NIOS Online (Ni-On) Project
National Institute of Open Schooling (NIOS), NOIDA, Ministry of Human Resources Development, Government of India

NIOS provides continuing and developmental education upto the pre-degree level through open distance system through its prioritized group as an alternative arrangement to formal school system. NIOS has its mission to help achieve Universalisation of Education by reaching the "unreached" comprising school drop outs, rural youth, urban poor, Scheduled Castes and Scheduled Tribes and other sections of the society who have been left out of the mainstream formal school system. NIOS is also one of the three National Examination Boards, in addition to CBSE and ICSE. It conducts its public examination twice a year for secondary and senior secondary levels and for vocational courses developed by it. NIOS operates through its network of Accredited Institutions (AIs)/Study Centres. NIOS Online (Ni-On) project initiated online admissions to NIOS, which gave its learners the freedom to access NIOS admission from anywhere in India, at any time, without involving any outside agents/ AIs. Under Ni-On, new streams of admission were opened in addition to the existing streams. Ni-On also brought transparency to its admission process by controlling enrolment to AIs based on their 'capacity' and giving learners the choice to choose their AIs. Ni-On also enhanced efficiency of the Admission process because of simultaneous transfer of admission data of learners. Overall, Ni-On has helped provide its learners improved quality of support services, better support from their AIs, a transparent system for its regulatory functions such as accreditation, admission and examination.


Granting of Patents and Trade Marks Process
Indian Patent and Trademark Registry Office, New Delhi, Department of Industrial Policy & Promotion, Government of India and NIC

With India achieving resounding success in specific technology-intensive areas such as telecommunications and software as well as emerging as creator of newer technologies in fields such as bio-technology, pharmaceuticals, etc., the Government of India continues its efforts to strengthen Intellectual Property Rights protection to nurture talents and encourage creativity. The ultimate aim is not to just file patents for the Intellectual Property being created now but to also create a greater confidence among global entities in the Indian Patent System. Consequently there has been continuous increase in the number  of applications for patents filed year to year. For instance, the number of applications for patents filed in 2006-2007 was 28,940 compared to 24,505 applications in 2005-2006, an increase of about 19% in the filing. With this increasing number of applications, the time required to grant a patent was about one to two years with an increasing number of backlog applications. The reengineering of patents and trademarks granting process involved simplifying rules and procedures in the area of Intellectual Property, digitization of old records, promoting on-line transactions and reaching our to IP stakeholders through Internet; thus making IP services available 24 hours x 7 days anytime anywhere through IPINDIA portal. With the launch of e-filing facilities, patent and trademark applications can be filed electronically from anywhere in the world at any time through the Internet. A digital database of over 1.35 lakh patent records and 22,000 design records has been created and made available in searchable mode on the IPINDIA portal. Consequently now a patent can be granted in the earliest possible time of 9 months. This has resulted in the Indian Patent Office granting a record number of 15,262 patents during 2007-08, which is more than double the number of patents granted (7539) during the previous year and almost eight times the number of patents granted just three years ago in 2004-05 (1911). Due to this reengineered patent and trade-mark granting process including digital database of patent records, the Indian Patent Office has been recognized as an Internal Searching Authority and an International Preliminary Examining Authority (ISA/IPEA) under the Patent Cooperation Treaty (PCT) of World Intellectual Property Organisation (WIPO), which is an exclusive group of 15 countries/ organizations.

Controller of Printing & Stationery, Government of Himachal Pradesh, Shimla and NIC

A number of notifications are issued by different departments (regulatory commissions/autonomous bodies/ boards/ institutions) concerning different subjects, which are relevant to Government, Industry, Citizens, ete. These notifications are published in the Official Gazette, and then are referred to as Gazetted Notification. However, searching an authentic copy of the notification is a big job as it requires manually searching the departmental files and/or a number of official gazette copies as there is no search mechanism without actually going through every one of the Gazettes till the desired notification is found. The reengineered publishing process creates a searchable electronic gazette (e-Gazette) database through online submission of notifications by all the stakeholders. Consequently the paper Gazette was discontinued from 1st August 2007, and e-Gazette was distributed free to citizens and the libraries. Because of the electronic publication of Gazette, there has been a large saving in terms of printing and paper costs, human time and effort and has given a longer life to the e-Gazette. The e-Gazette also has an Alert Me, which enables a citizen to opt to receive notifications automatically bye-mail.


Ahmedabad Municipal Corporation, Ahmedabad

The e-CITY initiative of Ahmedabad Municipal Corporation (AMC) has established six City Civic Centers located in five zones of the city and also created forty-three ward civic offices, all interconnected via intranet/Internet connectivity. These Centres have improved the performance of the delivery of municipal services like birth and death registration, approval of building plan, primary health and education, city cleanliness, water supply, sewage disposal, road, street-lights, parks and garden, etc. AMC has endeavoured that a citizen need not come to the Municipal Offices for paying any fee/taxes which he can pay through net, a bank or a cyber cafe. AMC's web site provides all the necessary information and 24 hour remote access to AMC transactions and services. The web site can also be used for online filing and settlement of complaints and grievances. Because of these service conveniences, revenue generation has jumped from 38% collection to 80% in the last 5 years. Because of the success of e-CITY project, it has already been replicated at 143 Municipalities in Gujarat, Vadodara Municipal Corporation, Pune Municipal Corporation, and Mussoorie-Dehradun Development Authority.


e-Lekha - A Stride towards a Core Accounting Solution
Controller General of Accounts and AID, CGA, New Delhi

e-Lekha, a prudent financial management application, provides an electronic payment and accounting information system for the Civil Accounts Organization of the Government of India with the objective of improving efficiency and accuracy of the accounting process. Built in and around the COMPACT Comprehensive Payment and Accounting application running at Pay and Accounts Offices, it provides a system of core accounting with integration of daily, monthly and annual accounting processes for near real-time value added reporting and financial monitoring and control. e-Lekha has been developed to update and monitor daily reporting of expenditure in sync with the budget allotted to a ministry and its sub-units and schemes. At the lowest level of this system, runs an application called COMPACT, which runs in each Pay and Accounts Office and in the offices of all the ministries across the country. e-Lekha also facilitates an electronic payment gateway and itemised tracking for all Government Payments through its core accounting services. e-Lekha is being used by all Civil Ministries of the Government of India covering 324 Pay and Accounts Offices and 47 Ministries/ Departments.


Industry & Mines Department, Government of Gujarat, Gandhinagar

In general, procurement process is used to carry out the various transactions like purchase of all types of goods, construction works, outsourcing work, etc. Transparency and Efficiency are the necessity of any procurement process, which the physical procurement process (in use before e-procurement) did not have. Major drawbacks of this process were: (a) discrimination in issue of  tender schedules, (b) cartel formation, (c) inordinate delays in tender finalisation. To overcome these problems, the Government of Gujarat aimed to implement a single, unitary, end-to-end e-procurement solution in the state. The e-Procurement project started with the participation of only few government departments as people were not aware about it. However, gradually more and more departments started using it throughout the state. Today 109 different departments across the State of Gujarat are using it including 462 offices and 1265 users are connected with the CGA and successfully processing their tenders online on its portal. Moreover, 6173 suppliers from all over India are registered and are participating in online tenders with satisfaction.

Jaankari - RTI facilitation on phone Department of Personnel & Administrative Reforms,

Government of Bihar, Patna

Under the RTI Act one has to write application and send/submit it along with the fee in the office of the relevant Public Information Officer (PIO). Illiterate people had to depend upon other persons who could be touts who misled them and they had to pay excessive price for the same, in addition to facing other difficulties in this process. Jaankari is a Call Centre service to which the RTI applicant just has to make a phone call from anywhere in Bihar and everything else is taken care of by the call centre. The RTI fee is deducted from the phone call charges; the application is generated and sent to the relevant PIO and a copy to the applicant. The entire process roughly takes five minutes. As an impact of this service, public authorities are now much more sensitised and responsive to RTI applicants.


e-Krishi Kiran
Anand Agricultural University, Anand, Government of Gujarat

Presently, transfer of technology and better agricultural methods only involves training of the extension personnel and their direct contact with the farmers. This mode of communication is tedious and time consuming, as the knowledge has to move from state level to district level and then to taluka level and then to villages. The e-Krishi Kiran programme provides an IT based system for promoting scientific agricultural technologies by enabling the farmers to get required information through the system which is specific to the needs of that farmer. This has enabled the farmers of Gujarat to get access to scientific agricultural information specific to their interest as compared to receiving information on few topics in a generalised way by groups of farmers.


HIMPOL (Himachal Pradesh Police Web Portal)
Police Headquarters, Government of Himachal Pradesh, Shimla

HIMPOL (http:/ / facilitates interaction between the police and public, simplifies complaint/information registration procedure and computerizes the traffic challan system. It has helped police department to win the confidence and trust of the people thus enabling citizen-friendly policing, bringing about transparency and efficiency in the working of the Department, and ensuring availability of information on time. In the earlier system, the public had to go to the nearest police station for complaints/information and all the procedures were manually performed. Due to time consuming paper movement, postal delays and subjective manual procedures, it was very difficult for the public to know the current status of the complaints/ information. The public had to repeatedly visit the police stations. For traffic challans the public had to go to the concerned Court/District SP Office/ District Traffic Office to pay for their traffic challans. This led to wastage of time and caused inconvenience to the public. HIMPOL has eliminated these delays and inconveniences and has also provided additional information relating to crime trends, tenders, etc.


Sujala Watershed Project Watershed Development Department,

Government of Karnataka, Bangalore



Sujala Watershed Project is a community driven participatory watershed development program with World Bank Assistance. It covers 5 lakh hectares spread over 1270 villages covering 6 districts and 742 micro watersheds. Sujala Watershed Project is a case of creative convergence of Technology and uses Remote Sensing (RS) and Geographic Information System (GIS) for assessing technical feasibility of interventions planned, selection and prioritization of watersheds across 6 districts in Karnataka. Additionally, it uses MIS system for watershed development programs which is developed through action plan at community level with NGO help. The website for the project is in English and Kannada with integrated GIS based Map viewer and provides a comprehensive view of the progress across different watersheds in the state. This facilitates near real time data and concurrent monitoring of watersheds. It enables timely corrective measures through cost effective means and reduced manpower. The impact assessment is through Remote Sensing of the selected watershed sites-integrated with non-spatial data like demography, rainfall, literacy etc. Simultaneously, a Project Financial Management System (PFMS) is used to track the financial progress of the project. The project uses Audio/ video conferencing through SATCOM at village level for training and to monitor progress. The initiative has brought significant improvement in the cropping intensity, cropping diversity, crop yield and increase in the ground water level in the area. The concept is being replicated in some other states also.




Fire Alert and Messaging System Madhya Pradesh Forests Department,

Government of Madhya Pradesh, Bhopal


Forest fires cause immense damage to forest and wildlife and threaten biodiversity. The livelihoods of forest dependent communities are badly affected due to loss of fuel, fodder and small timber. Thus, management of forest fires is of vital importance to the department. Forest Fire Alert Messaging System helps in exact detection and instant messaging  of fires to frontline field staffs and officers, identification and delineation of fire prone forest areas. It helps to create spatial and temporal database of fire locations and to monitor the extent of burnt forest area which can be used for planning. The system combines the use of Geographic Information Systems (GIS) and Remote Sensing (RS) technology to detect and locate forest fires. Fires are located by satellite and front line field staff is intimated through SMS on mobile phones/ PDAs with exact geographic location using this application within fraction of seconds of detection of fires. This also helps to create spatial and temporal database of fire locations. The project is spread over complete geographical area of Madhya Pradesh (3,08,252 sq. km). The new system of fire alerts has enhanced the accountability at all levels and helps in informed decisions by management. It helps in quick response to fire and reduced damage. The system maintains database of fire locations which is used to identify fire sensitive zones scientifically and management planning of fire control operations. Infrastructure created in the project is being used for forest offence management and survey of areas. The application is replicable in all forest departments.



Management Information System (MIS)

Jharkhand Renewable Energy Development Agency (JREDA), Government of Jharkhand, Ranchi.

Rural electrification is a problem in Jharkhand with only 15% of the villages are electrified by conventional methods, for the remaining 85%, innovative solutions are needed. The objective of JREDA is implementation of Renewable Energy Programmes and monitoring of solar energy systems. JREDA has implemented 37000 home light systems and 3000 street light systems under remote village electrification programme. JREDA has electrified 447 remote villages of Jharkhand by non-conventional methods. The program covers all 24 districts of Jharkhand. The objective of the MIS project is to bring about complete transparency in the implementation of various schemes of JREDA. The project also provides for Ready retrieval of desired information through use of GPS, Digital Photographs and GIS integration of all the activities on the internet. This helps in project monitoring and evaluation of the impact of the program. The project has improved transparency in scheme implementation and helps in better project implementation through reduced duplication, better monitoring and planning.




Automated Metering Project in MP East DISCOM

Jabalpur Division, Department of Energy, Government of Madhya Pradesh


East DISCOM in Madhya Pradesh has taken an initiative towards a low-cost solution for Automated Meter Reading (AMR) for end-to-end automation of metering and billing process in respect of all 720 HT consumers and 1379 LT High value consumers. East DISCOM is engaged in distribution and retail supply of electricity for 20 districts of MP. This has been achieved by providing GSM based modems and using an in-house developed software for transfer of meter data for complete automation of metering and billing process of its HT as well as LT high value consumers. Synchronized meter readings & reduction in time lag between meter reading and billing. It has improved vigilance and ensured additional revenue recovery through monitoring of AMR data against the historical billing data. The project has prevented theft and helped through easier identification of errors/ exception cases. The AMR project also helps in protecting company's revenue.



e-HUDA- Plots and Property Management System

Haryana Urban Development Authority, Government of Haryana


The Plots and Property Management application has been specifically designed to improve transparency, build accountability and improve service delivery mechanism of HUDA with its allottees across the state. The application provides seamless interaction of allottees with the working of HUDA. The system maintains complete inventory of plots, generates defaulters list and creates recovery list. The application is being implemented in 17 Estate offices and 37 division offices in Haryana. The allottee account information is available online and is accessible from any HUDA office. The system has built in checks to ensure all papers are submitted and all steps are followed by the allottees. The system supports more than three lakh allottees at a time. The allottee is provided with a user name and password and he can track the status of his application on net at the site He can monitor all his paid, pending, delayed instalments and also the interest due on his instalments without coming to HUDA offices. This has improved transparency in the organization and enhanced productivity of employees. It enables fast retrieval of information. The accountability of HUDA has also increased. It has enabled recovery of lakhs of rupees from allottees which was overdue.




Digital OFS (Order for Supplies) and Excise Permit System

Karnataka State Beverages Corporation Limited and NIC, Government of Karnataka, Bangalore

Karnataka State Beverages Corporation Limited (KSBCL) implemented the Order for Supplies and Excise Permit System in March, 2007. The system enables coordination between KSBCL and the State Excise Department. Through this system, the suppliers collect digitally signed Order for Supplies (OFS) from KSBCL. The transport permit is also given online to suppliers based on Excise details supplied by suppliers. The Excise department generates transport permit online after the payment of Excise duty. Through this system, the Excise revenue is protected and the process time is shortened. The tracking of stocks helps to arrest pilferage and prevents evasion of excise duty. It helps in accurate tracking of inventory at depots which prevents under stocking I overstocking. The system has enhanced Excise duty collection by several crores and reduced the overall process time drastically.



Indian National Centre for Ocean Information Services (INCoIS), Hyderabad,

Ministry of Earth Sciences, Government of India

The INCOIS website provides a wide tange of national users (fishing community, navy, coast guard, ONGC, researchers etc) with ocean information and advisory services on a daily basis. The services made available through the IN CO IS website include information on potential fishing zones forecast, Ocean State Forecast, temperature and salinity profile. It covers various oceanographic and meteorological parameters such as salinity, wind, wave, swell ete. The INCOIS website covers entire coastal area ofIndia, Indian Ocean and all coastal states. It is available in 10 languages. It gives Potential Fishing Zones (PFZ) for fisherman by giving the latitude and longitude. The fisherman can reach the location through a Global Positioning System (GPS). It gives the Ocean State Forecast (OSF) information for Navy which includes Sea Temperature and intensity of waves and helps to decide on direction. It also provides analysis of data for research organizations and scientists.
, National Panchayat Portal (NPP)

Ministry of Panchayati Raj, New Delhi, Government of India

National Panchayat Portal (NPP) is the official web site of the Ministry of Panchayati Raj and also acts as a gateway to the Panchayati Raj Institutions (PRIs) and State Panchayati Raj web sites. The portal provides comprehensive information on different Panchayati Raj Institutions (PRIs) in India. The site is aesthetically designed and the content layout has been so arranged to make it user friendly and easy to navigate. The NPP aims to dynamically generate and host web-sites for the Ministry of Panchayati Raj, State Panchayati Raj Departments (35) and all the Panchayati Raj Institutions (PRIs) (approx. 2, 40,000) in the country. The portal also helps in the dissemination of information from Ministry of Panchayati Raj to State Panchayats and PRIs. As part of NPp, all the participating sites can easily upload, manage and exchange content among each other in a collaborative manner. This helps in peer-to-peer sharing of lessons and best practices. Alongside, the portal is being used to monitor various schemes of the Ministry such as Backward Region Grants Fund (BRGF) and brings in transparency in the implementation of the schemes. NPP provides a powerful search engine to search content within the web site. NPP has a distinct feature that facilitates creation of various language packages. Using this feature, web site in Unicode enabled languages can easily be generated and users can easily switch between languages. A strong technical back up is provided to keep the site updated daily and functional.

Nagpur Municipal Corporation, Maharashtra

This is a comprehensive and interactive health information and service delivery website. The website provides effective dissemination of Medical and Health related information to the citizens of Nag pur. The user interface has been kept functional and uncomplicated, with text materials designed for easy reading. A dedicated team is responsible for revising the contents on a regular basis and upkeep of the web servers and databases. City Health Line, it provides for online registration and counseling. It helps to improve disease surveillance and control through active involvement of all pathology labs and hospitals. The website covers blood donation, eye donation, clinic registration and hospital registration and provides 30 services. It serves up to 5 million users in Nagpur and 5 million users in adjacent districts. It is complemented by a call center and an SMS based server. Additionally, it provides a Student Health Card System for online monitoring, a blood donor debit card and a online Drug Management and Information System.



Tele-ophthalmology Project - Vision Centre,

 Department of Health, Agartala, Government of Tripura

The Tele-ophthalmology Project aims at providing quality eye care services to rural patients in the State of Tripura in an integrated manner, whereby every case is accounted for, classified and closed with a solution. The people with poor eye sight in remote villages of Tripura had to travel to capital city of Agartala due to inadequate medical facilities and limited eye care specialists in rural and inaccessible areas. The project provides comprehensive eye care by utilising the advances in medical sciences, bio-medical engineering and its convergence with information and communication technology effectively through a Vision Centre that facilitates providing of quality care at the doorstep of the rural population. The Vision Centre is a comprehensive model for providing primary and preventive eye care in a decentralised manner. All patients visiting the Vision Centre for the first time are completely examined by the Ophthalmologic Assistants (OAs) with doctor's consultation while the medical data is recorded electronically using a data base management system VCMS. During subsequent visits, the trained OAs provide the required eye-care services and then the patient is put on the live consultation via the network with the base hospital doctor who interacts with the patient over a video-conferencing system. On an average 7 - 8 patients visit a Vision Centre in a day. The project serves a rural population size of around 26,48,074 people in remote areas spread across 38 blocks of 4 districts in the State of Tripura.


Drug Logistics Information and Management System (DLIMS)

Central Medical Stores Organisation, Health & Family Welfare Department, Gandhinagar, Government of Gujarat


The Drug Logistics Information and Management System (DLIMS) handles procurement, storage and distribution of medicines, drugs, injectables, surgical goods and medical equipments and distributes them to medical colleges, district and taluka hospitals, community health centers and municipal corporation (435 Direct Demanding Offices). The system receives indents online from the 430 direct demanding offices spread over the State. All activities of indenting, procurement, receipt dispatch, billing ete. are integrated in a single database, which helps maintain accuracy and integrity of data throughout the process. Supplier data is also stored to enhance transparency of the system. The system improves efficiency and effectiveness of the drug logistics and warehousing process by automated online indenting, monitoring of requirements versus availability of stock, generating payment orders, automatic intimation of orders to suppliers, automatic updation of stock on receipt of delivery, automatic generation of late supply notices, etc.


Hospital Management Information System (HMIS)

Health & Family Welfare Department, Gandhinagar, Government of Gujarat

The Hospital Management Information System (HMIS) is an integrated information system which facilitates efficiency of government managed hospitals and quality health services by providing a holistic view of the functioning of all district level hospitals at the state head quarter level. Earlier the hospital statistics were sent by individual hospitals at the end of the month and consolidated later, so the hospital performance figures during the month were not available. Also the hospital administrators were not able to get information about each department, resource scheduling, online patients clinical data and patient's demographic details online. Now they get it through HMIS easily. The system has dramatically improved efficiency in terms of time saving, prompt response, updated patient records, workflow assisted efficiency in service delivery, online disease surveillance and flexibility of operations to state administrators and Medical Superintendents, Doctors and other healthcare staff, and citizens.